Frequently Asked Questions
Here are the questions you ask us most. If your question isn't listed, contact customer service via the chat on the homepage or via the "contact" page.
Customer Service
How to contact you?
To contact customer service, please contact us by email ( contact@yam-nutrition.com ), via the chatbot on the homepage of the site - bottom right - or via the contact form that you will find here.
What are your opening hours?
Our teams respond to you as quickly as possible from Monday to Friday, 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m. Outside of these hours, we do everything we can to process your requests as quickly as possible.
Product
What types of supplements do you offer?
We offer a wide range of dietary supplements based on scientific research. Our products, divided into sports, health, and food categories, include protein bars, energy drinks, fat burners, and all products that boost physical and mental performance. Visit our website for the complete catalog.
Are your products lab tested?
Of course. Our products are developed by professionals.
Are supplements suitable for beginners?
Each product has a different target and use: men, women, beginners, advanced... Everything is detailed on our product sheets.
Can I combine multiple products together?
Yes, of course! Depending on our products, they even complement each other. We have included our product pairing recommendations on each product sheet.
Are your products vegan/gluten-free/lactose-free?
It depends on the products, but we do have products that suit all diets.
How do I choose the supplement best suited to my needs?
Either by searching in our categories, or by contacting our customer service who will be happy to help you create your basket and support you as best as possible.
What time of day should I take my supplements?
It depends on each product, everything is detailed on the product sheets.
How long does it take to see effects?
It depends on each product, everything is detailed on the product sheets.
Can we consume your products all year round?
It depends on each product, everything is detailed on the product sheets.
What is the difference between dietary supplements and medications?
Dietary supplements provide nutrients to support well-being without therapeutic effects. Medications, on the other hand, treat or prevent disease and require medical approval.
The product I want is no longer available, what should I do?
Contact customer service to find out its return date or enter your email in the "notify me when it's back in stock" tab: a notification will be sent to you as soon as you can order it.
Order
How to place an order on the site?
Simply add your products to your cart and then pay for the order on the payment page.
Can I modify my order after validation?
No, it is not possible to modify it after validation. If in doubt, send a message to customer service: contact@yam-nutrition.com
How to use a promo code?
In your shopping cart, simply note the promo code in the box provided for this purpose.
How do I know if my order has been taken into account?
Once your order is placed, you will land on a confirmation page. Your order number and order tracking information will also be emailed to you.
Delivery
What are your delivery times?
On average, delivery takes place within 24/48 business hours via Chronopost. You can also choose to have your order delivered to a collection point.
How much is shipping?
Shipping is free for orders over €79. After that, shipping costs depend on where you want your order delivered.
Do you ship internationally?
We ship worldwide, shipping prices simply vary depending on the destination.
Can I track my package in real time?
Yes, when you order we will send you a tracking link.
Payment
What payment methods do you accept?
The bank card.
Are payments secure?
Yes, all payments are secure.
Can I pay in installments?
No, we do not yet have the option to pay in installments.
Returns & Refunds
My product arrived broken, what should I do?
Send your order details and any necessary photos to YAM Nutrition Customer Service (the tab at the bottom right of the homepage).
What are the deadlines for returning a product?
The product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging, within 14 days to the following address: Côte d'Azur Routage, 16ème Rue, 06510 – CARROS.
Who pays the cost of returning a product?
Return shipping costs are the customer's responsibility. If you have any doubts, please send your request to our customer service, including your order number, email address, and, if applicable, photos.
How to get a refund?
For any refund request, please send your order details and necessary photos to YAM Nutrition customer service (the tab at the bottom right of the homepage.)
